Help

Questions, answered.

Can't find yours? Write to support@matchly.boo — a real person answers within two working days.

How does the streak count?

A day counts when you keep your fast: either the timer shows a fast that ended that day and lasted at least its target (with 30 minutes of grace), or you log the day as kept by hand. Habits and water are extras — they never break the streak. If you turn on Strict streak in Profile, every supplement in your stack must be taken too.

What is the match streak?

The number of days in a row you both kept your fast. It shows on Today and the Match tab, and unlocks the "together" badges.

What is a streak freeze?

Once a month (three times on Plus) a missed day is covered automatically so an existing streak survives. You'll see "Your streak was protected on Tuesday" on Today and a ❄ on the calendar. Freezes are never sold and cannot be bought.

Which time zone does "today" use?

Your phone's. Each day resets at your local midnight, and your match's day at theirs. The app sends your time zone to the server when it opens.

How do I invite my person?

Today → Share invite (or the Match tab). They open the link, create an account and you're paired automatically. Have their code instead? Tap I have a code. Before pairing you see exactly what they will be able to see.

What can my match see?

Always: whether you kept your fast each day — that's the streak you share. Your choice, on the Match tab: your habits and supplements, your fasting details (eating window, live timer, last fast) and your water. Whatever you hide never leaves the server.

How do I leave a match?

Match tab → Leave match. You get five seconds to undo. Shared habits become personal, the match streak ends for both of you, and your own streak, calendar and badges stay.

Reminders aren't arriving
  • Profile → Notifications: make sure push is on and the phone's permission is granted (the app tells you if it isn't, and how to fix it in Settings).
  • Fasting screen: "Start eating" and "Window closing" reminders can be switched individually; you can also get them by email.
  • Battery savers on Android can delay pushes; add Matchly.Boo to the unrestricted list.
What does Plus cost and who does it cover?

$5.99 a month or $39.99 a year with a 7-day free trial (introductory $26.99 for the first year during launch). One subscription covers you and the person you're matched with. See pricing.

How do I cancel or get a refund?

Subscriptions are managed by the App Store or Google Play: cancel there any time (the current period stays active). Refunds follow their policies — request one from the store. In the EU/UK you have a 14-day right of withdrawal on paid plans unless you asked for immediate access.

Can I export my data?

Yes — write to support@matchly.boo from your account address and we send a JSON export within 30 days. An in-app "Download my data" button is on its way.

How do I delete my account?

Profile → Danger zone → Delete account. Deletion is immediate and complete; your match keeps their own history. If you can't sign in, email us — see the deletion page.

Is fasting safe for me?

Matchly.Boo is a habit tracker, not medical advice. Fasting isn't for everyone: skip it if you're pregnant or breastfeeding, have a history of disordered eating, or take medication that affects blood sugar or pressure — talk to a clinician first. Every rhythm has a "no fasting for now" option and you can use the app without fasting at all.